Question 1

Where can I have my order delivered?

Accepted Answer

We deliver to Belgium, Luxembourg, the Netherlands and Germany.
Coming soon to France.

We're working to make Misoty available across Europe. If we don't ship to you yet, let us know by emailing info@misoty.com (info@misoty.com).

Question 2

How do I find my tracking number?

Accepted Answer

Your tracking number will be sent to you in the purchase confirmation email, you will also receive an email when your order is shipped.

Didn't receive the email? The tracking number for each order you placed can also be found in your customer account.

Question 3

When will my order be shipped?

Accepted Answer

All orders placed before 4 a.m. are prepared and shipped the same day or the next day at the latest (except weekends and holidays). Orders are then picked up by carriers at the end of the day. Once your package has been shipped, you will receive a confirmation email with the tracking number.

Question 4

I made a mistake in the delivery address, what should I do?

Accepted Answer

Depending on the progress of your order, we may still be able to change your delivery address. If the order has already been processed by the warehouse, we will not be able to change it. Please contact us as soon as possible via info@misoty.com (info@misoty.com).

Question 5

What are the delivery methods and costs?

Accepted Answer

All information on our prices and delivery methods is available in "DELIVERY PRICES" (at the bottom of the site).

Question 6

How long does delivery take?

Accepted Answer

Delivery times should not exceed 4 business days for Belgium. During periods of high demand (such as Christmas) or inclement weather, delivery times may be longer. Find delivery times by country and shipping method in the "SHIPPING PRICES" section (at the bottom of the website).

Question 7

Our return policy

Accepted Answer

If you wish to return or exchange your order, we are here to help!
Email us at info@misoty.com (info@misoty.com)specifying your order number, the returned products and the reason for the return. You can then return your product (shipping costs at your expense) in exchange for a credit note or a refund.
Items must be returned in their original packaging. They must not have been used or damaged.

You can exchange or refund your items within 14 days of receiving your order.

DELIVERIES & RETURNS

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info@misoty.com